Are you not satisfied with the products you ordered, or do you no longer need them? That's possible (excluding customised products)! You can send the products back to us. On this page, we explain the terms and conditions, and how to do this. Return period All our customers are entitled to a return period of 30 days. This period starts after receipt of the package. We accept both a partial return or a complete return of your order. Was a product delivered incorrectly or broken? Then we request that you contact us immediately so that we can solve the problem right away. Customised products Custom products are made according to the specifications entered by you. Consequently, our standard return policy does not apply to these products. The sale is considered final after a successful payment has been made. Broken or damaged products Are you returning a product because it was damaged or delivered incorrectly? Then please contact us by phone or email before sending it back. Return conditions You can return products to us when: - The item is unused; - The item does not contain any traces of use; - The item is viewed / tried the same way you would in a store.