ARTICLE 6 – Right of Withdrawal
The CLIENT has a period of 30 calendar days to exercise their right of withdrawal starting from the date of receipt of their order.
If the 30-day period expires on a Saturday, Sunday, or public holiday, it shall be extended until the next working day.
During this period, the CLIENT may return, at their own expense and without any other penalty, the product(s) that do not meet their expectations to the following address:
Calle Mistral 1, nave amarilla nº2
Polígono de Los Vientos
46119 Náquera, Valencia – SPAIN
To be requested by e-mail at: sav@viggenkomfort.com
IMPORTANT: No package will be accepted without the return authorization label attached to the parcel (obtained after submitting a return request to our customer service department).
The return shipping costs, borne by the client, may reach up to €400, depending on the size and weight of the product.
The price of the purchased product(s) will be reimbursed within 30 days from the date of payment made by the CLIENT. Beyond this period, the reimbursed sums will accrue interest at the legal rate.
This right of withdrawal will only be accepted for products that are returned in their original and complete condition (including packaging, accessories, and instructions), in good condition, and accompanied by a copy of the purchase invoice.
Products that are incomplete, damaged, deteriorated, or soiled by the CLIENT will not be accepted for return.
However, the right of withdrawal cannot be exercised for contracts relating to the supply of products made to the CLIENT’s specifications, clearly personalized products, or products which, by their nature, cannot be returned or are liable to deteriorate.
