Customers may return any product within the return period established by Leroy Merlin, provided the item is in its original condition, unused, and complete with all accessories and packaging.

Return Period: As defined by Leroy Merlin marketplace policy.

Return Process: Customers can initiate a return directly through their Leroy Merlin account.

Refunds: Once the returned item is received and inspected, the refund will be issued through Leroy Merlin secure payment system.

Damaged or Defective Items: If a product arrives damaged or defective, we offer a replacement or full refund after verification.

Exclusions: Items that are used, damaged by the customer, or missing parts may not be eligible for a full refund.

UnboxGerman follows Leroy Merlin take-back rules to ensure an easy and transparent process for customers.

Eligible Products: Items can be taken back if they meet Leroy Merlin's marketplace conditions and are returned in original condition, with all accessories and packaging.

Request Process: Customers can request a take-back directly through their Leroy Merlin account.

Inspection: Once the item is returned, our team will verify its condition.

Refund or Replacement: After confirmation, we will issue a refund or send a replacement according to the customer's preference and Leroy Merlin's policy.

Non-Eligible Cases: Products that are used, damaged by the customer, or missing components may not qualify for take-back.