1. Right of return: Eligible products may be returned within 14 days from the date of purchase. Returned products must be in their original condition, unused, and in their original packaging. 2. Non-returnable products: Certain products, such as items customized to the individual needs of the customer, may only be returned if they were delivered damaged or defective. 3. Return shipping: The cost of return shipping is borne by the buyer, unless the return is due to a complaint or a product defect – in such cases, the costs are covered by the seller. 4. Refund or exchange: After receiving and inspecting the returned products, we will process a refund or exchange within 14 business days. The refund will be made using the same payment method as used for the purchase. The replacement product will be shipped after the return has been processed. 5. The warranty period for products offered in our store is 24 months. 6. The seller is liable to the customer if the product is not in conformity with the contract (statutory warranty). The statutory warranty for defects is excluded if the buyer is neither a consumer nor an entrepreneur with consumer rights. 7. In case a defect is found, the customer has the right to: a) request replacement of the defective product with a defect-free product or repair of the defect. The seller is obliged to replace or repair the product within a reasonable time and without excessive inconvenience to the customer. b) withdraw from the contract only if the seller refuses to bring the product into conformity with the contract, the non-conformity persists, and it is clear from the seller’s statement that the product will not be brought into conformity within a reasonable time. 8. A customer exercising rights under the statutory warranty must deliver the defective product to the seller’s address. If the customer is a consumer, the delivery costs are covered by the seller. Return address: Mysłowicka 1, 43-100 Tychy, Poland. 9. The seller will respond to a complaint regarding the product or the performance of the sales contract within 14 days from the date of receiving the complaint. 10. Grounds for submitting a complaint include technical defects of the product such as: - incorrect size, - incorrect frame, - incorrect type of material, - missing item from the order. 11. Complaints do not cover: - claims that patterns such as glitter, gold, silver, concrete, marble, rusted metal sheet, wood, etc. do not resemble their real-life counterparts. The patterns are printed, which may cause differences in appearance; light reflections are not part of the graphic design. - color differences. Shades of the final product may slightly differ from the visualization due to screen calibration, the printing machine used, and the type of ink; such differences do not constitute grounds for complaint. - color differences compared to a previous order. Orders placed at different times may slightly differ in shade or frame, as all products are made to order. - mechanical damage (interference with the product, burns, improper use). - damage caused by normal wear and tear (e.g. abrasion). - the warranty does not cover LED lighting. 12. For customer service matters, please contact us at: tulupshop@gmail.com