A - Principle: - In accordance with the legal provisions in force (see Article L121-19 of the Consumer Code), the customer has fourteen clear days from receipt of the item to exercise their right of withdrawal without having to justify their decision or pay any penalties. B - Procedure: - All returns must be requested in advance by emailing www.tondeuse-et-compagnie.fr The customer is responsible for the cost of returning the product(s). - The customer sends their request by email to contact@tondeuse-et-compagnie.fr. In return, they will receive a return authorization. - The product must be returned in its original packaging with all accessories and instructions to the address indicated on the return authorization. Items returned incomplete, damaged, or soiled by the customer will not be accepted or refunded. - Upon receipt of the authorization, the customer has 15 days to return the product. After this period, the return will be refused. C - Refund: - The product price will be refunded within thirty days of receipt by Tondeuse et Compagnie using the same payment method used when placing the order (refund by bank transfer in the case of an order paid by check). - Return shipping costs are the sole responsibility of the customer (if the customer exercises their right of withdrawal by refusing delivery or not collecting their package from a pick-up point, Tondeuse et Compagnie will deduct the cost of return shipping from the refund. Before submitting their withdrawal request, the customer may contact customer service to find out how much will be deducted). - The risks associated with the return remain the responsibility of the customer.