The customer will have a period of 14 calendar days to return the same without the need for any justification, from the time the user or a third party indicated by him (and other than the carrier), received the goods.

You will have to notify us on our support email before rretu

The item must be returned in perfect condition, both its components and its box or assembly as you found it when you received the item. If this is not the case, the product may suffer depreciation (this depreciation will be calculated a posteriori by the manufacturer or supplier itself, and may even not accept the product if it is not in an optimal state). It is the customer who must bear the shipping costs of the return.

You can get a full refund for the products in your order that are damaged or defective once received, or if the products you receive are not the ones you originally ordered. To do this, we need you to return the products to us in the condition you received and the delivery documentation of your order. If you do not return the products to us, we must charge the price of these. When you exchange damaged or faulty products or an incorrect order, we will send you replacement items free of charge. Make sure you package the products correctly; If they arrive damaged (as a result of the return shipment), we will not be able to process your return.

Once the return has been processed and we observe that everything is in accordance with the above, we will proceed with the refund of the item. The estimated time for your refund is 3 to 5 working days from the time we have received the products you have returned, and with a maximum period of 14 calendar Tabena reserves the right to withhold the refund until receipt of the goods or until the customer presents proof of return of the products, whichever comes first.