SHIPPING AND RETURNS POLICY

Delivery Methods

We work with the shipping company GLS to deliver orders to the Peninsula and Baleares, ensuring safety and efficiency in the delivery of our products.

Shipping Times

The usual shipping time is 2 to 3 business days, from Monday to Friday.

If we are unable to meet this deadline due to lack of stock, our customer service team will contact you within 1 to 3 business days to inform you of the situation and confirm a new delivery date, offer an exchange, or proceed with the cancellation of the order, according to your preference.

RETURN CONDITIONS

Right of Withdrawal

If you are not 100% satisfied with your purchase, you have the right to withdraw from the contract within 30 calendar days from the date of receipt of the order, without providing any justification.

Important:

• In case of withdrawal, a charge of €6 will be applied for national shipments (Spain) and €9 for international shipments to cover transport costs.

Damaged, Defective, or Incorrect Products

• Product damaged during shipping:
  If you receive a damaged product, you may return it within 30 days from the date of receipt.
• Incorrect product:
  If you receive a different product than ordered, you may also return it within 30 days from receipt.
• Defective product:
  You can return a defective product within 30 days from receipt. We will proceed with its replacement, price reduction, or refund, as appropriate.

Note:
Some of the products we offer are made from natural materials. Variations in grain, texture, knots, or color are considered inherent characteristics of the material and not defects. We select high-quality products, but these natural variations are part of their unique character.

Requirements to Accept Returns

For a return to be accepted, the following conditions must be met:

• Withdrawal, damaged or incorrect product:
  The product must not have been used. The original packaging is part of the product, so if it has been opened, the return will not be accepted.
• The product must be returned in the same condition as it was received.
  If the original packaging is not available, similar-sized and similar-quality packaging must be used.

Refund:

• The cost of the merchandise will be refunded, minus the initial shipping costs.
• If the return is due to a manufacturing defect or an error on our part, the full invoice amount will be refunded.

The refund will be made within 15 business days, from Monday to Friday, from the date of receipt of the returned merchandise. The refund will be made through the same payment method used at the time of purchase.

Return Information

Shipping Address:

NAUMOIA
Camí de La Serra, 8
Pol. Ind. Coll de la Manya
08403 Granollers, Barcelona
Spain

Return Reception Hours:
Monday to Friday, from 07:00 to 13:00.

Important:

• In case of withdrawal, returns will not be accepted after 30 days from receipt of the order.
• A charge of €6 for national returns and €9 for international returns will be applied to cover transport costs.