How long can a product purchased on the Leroy Merlin Marketplace be returned?
Sold products can be returned within 14 days from the delivery of the order.
What are the conditions for returning products due to buyer's withdrawal?
In order to make use of the right of withdrawal, it is necessary that the product be returned in its original condition. original packaging along with the invoice and all its components. Before returning the product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.
The Client will be responsible for the decrease in value of the product resulting from incorrect handling of the product other than that necessary due to its nature, characteristics or operation.
Likewise, in case of withdrawal, it will be the customer who must send the product to the seller and who will assume the return costs.
On some occasions, the seller may collect the product at the customer's home, after which he will reimburse it, subtracting the costs of returning the order.
What are the return conditions for the rest of the cases? No withdrawal.
When the return is not due to withdrawal, but due to factory defects, exercise of the warranty, incorrect shipments, damage in transport, etc., the seller may provide a return label to the customer. to send the product to the seller's facilities (at no cost to the customer) or, you can manage the collection of the product at the customer's home at the agreed time.
How can you return a marketplace product?
For purchases of products sold on the Leroy Merlin Marketplace by third parties, you can request the return through your account, accessing the order that you are interested in returning. The seller will contact the customer and tell him how to proceed to carry out the preparation, collection, verification and refund of the order.
The return will include the total amount of the purchase, including, where applicable, shipping costs, and will be made in the same payment method with which the product was purchased.
The return of any product in a physical store on the Marketplace itself will be a reason for non-refund of the product.
Issue of the invoice
If you wish to receive your invoice, you can Contact the seller through the website in "My Orders" - "Manage Invoice". In this case the invoice will come with the Spanish VAT duly indicated.
*The seller may ask you for billing information, such as your NIF/DNI/NIE number.