Legislative Decree 206/2005 on consumer protection in matters of distance contracts, establishes the possibility for the consumer to exercise the right of withdrawal. This right allows the consumer, defined as a natural person who purchases the good for purposes unrelated to his professional activity, to withdraw from the purchase unconditionally, that is, without having to provide any explanation and without any penalty. To exercise this right, the Customer must notify Sololed indicating the order reference, the description and quantity of the items in the event of only partial withdrawal, and the bank details on which to obtain the refund. At this point, Sololed will communicate the methods of returning the goods that travel under the full responsibility of the Customer until the certificate of receipt. The communication of the withdrawal must take place within 14 calendar days from the date of receipt of the goods. If the defect is found after 14 days following the purchase, we will take care of contacting you directly with the manufacturer/distributor. The procedure for returning defective goods to us (within 14 days of purchase) is as follows: Contact Sololed by phone or email communicating the problem A solution may be proposed to avoid sending the item and resolve the problem communicated. The product must reach us complete with its original packaging and all its parts (accessories and others). The return address is: Via Vittorio Veneto, 14 / B, Bra (CN) 12042. As soon as possible, we will return the additional item and the shipping costs will be at our expense. The right of withdrawal is completely lost due to the absence of the essential condition of integrity of the goods if the absence of the original external packaging and / or internal packaging is found, or the absence of integral elements of the product.