Dear Customer First of all, we would like to thank you for choosing us and for your trust in us! Our team will provide you with an appropriate solution as soon as possible. The delivery area is still metropolitan France. 1. For product quality issues caused by the carrier, we appreciate you contacting us by sending photos before leaving a review, we will confirm the situation with the carrier and provide you with an appropriate solution. 2. If there is a logistics problem (for example, the tracking number shows that the package has been delivered, but you have not received it), we will check the status of the package, and if it is true, we will ask you to sign a declaration form so that we can refund you. 3. If you change your mind or buy the wrong size of the product, please email us within 14 days after receiving the package and our customer service department will inform you of the following steps: 1) Return the item by your own carrier: please send us the tracking number when returning the item. Once we receive the return in its original packaging in good condition, we will refund the full amount within 5 working days. If the packaging is not up to standard or any parts are damaged or missing, we will only refund part of the amount; 2) Return by our carrier: We offer a service where the goods are collected by the carrier. The return fee for each package in France is 40~80 euros(GLS/DPD €40; GEL €80). The refund will be made after receiving the qualified return. The return fee will be deducted directly from the refund amount. 4. If the product is defective, damaged or has quality problems, please send us relevant photos or videos for our inspection and after-sales service. We will replace or refund according to your wishes. If you are unable to provide photos or videos to prove that the product has quality problems, you will need to bear the return shipping fee.

Nous ne proposons pas de reprise des anciens produits