Returns You have the right to request a refund for your purchase within 14 calendar days of the delivery date. To accept a return, the product must be in its original packaging, unopened, unused, and rolled up. The refund for the mattress will not be issued until our quality team receives and evaluates the returned mattress. This process typically takes 15-20 calendar days. For health and hygiene reasons, returns will not be accepted for mattresses that have been unsealed, opened, or used. Return shipping costs will be borne by the seller, unless the product arrived damaged or defective. Warranty All our mattresses come with a 3-year warranty against manufacturing or material defects. The warranty does not cover: Improper use or lack of maintenance. Damage caused by moisture, stains, or breakage due to misuse. Normal wear and tear over time. Return or Warranty Procedure Contact our customer service team, including your order number, name, and the platform where you purchased the mattress . Attach photos or videos that demonstrate the condition of the product or the defect detected. It is very important that the entire mattress, the defect detected, and the base on which the mattress rests are visible. Our team will review your request and provide you with the next steps.