In accordance with Articles L.221-18 and following of the French Consumer Code, the customer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to provide any justification.

The right of withdrawal does not apply to personalized products or items manufactured according to the customer’s specifications, nor to products excluded under Article L.221-28 of the French Consumer Code. Purchases made in-store are not eligible for the right of withdrawal.

How to exercise your right of withdrawal

The customer may exercise their right of withdrawal by sending the form to Senso Pur:

• the withdrawal form available in Appendix 1.

The request can be sent:

• via our website: https://support.bellecour-literie.fr/hc/fr/requests/new
• by email: contact@senso-pur.com
• or by post: Senso Pur – 40, Rue Antoine Condorcet – 38090 Vaulx-Milieu – France

Senso Pur will acknowledge receipt of the request and may provide the customer with a return slip to facilitate shipment.

Product return

Products must be returned:

• in perfect condition and clean,
• complete (including accessories and instructions),
• undamaged,
• and in packaging that ensures safe transportation.

The customer may choose to:

• use a carrier of their choice,
• or request Senso Pur to arrange collection.

If Senso Pur organizes the collection, the following fees will apply and will be deducted from the refund:

• €19: accessories per parcel
• €69: single mattress / bed base per parcel
• €89: double mattress / bed base per parcel
• €138: single bedding set (mattress + bed base and ready-to-sleep set)
• €178: double bedding set (mattress + bed base and ready-to-sleep set) or sofa
• €109: storage beds
• €219: sofa beds

Conditions for accepting trade-in requests: Any request to trade in a used product of the same type as the product purchased must be made before purchasing the new product. No requests made after the purchase has been completed will be considered. Any product that is not equivalent to the new product purchased in terms of function and volume cannot be accepted. / Conditions for collection by appointment (excluding delivery): The used product to be collected must be made available to the service provider appointed by Senso Pur on the day of the appointment and at the location agreed with the customer. It must be dismantled (if possible) in advance and packaged by the customer. The items to be taken back must be gathered in one place, in an accessible manner, at the location agreed with the customer. The delivery person may refuse to take back any used product that poses a risk to their safety and/or health within the meaning of Article R 541-164 of the French Environmental Code. / Collection of used products that can be transported by the customer without equipment: Used products that can be transported without equipment will not be collected by the delivery service provider. / Impossibility of collecting the used product: If the collection conditions indicated to the customer are not met, the delivery driver may refuse to collect the used product.