Package shipping As a general rule, packages are sent within the same day upon receipt of payment, through different transport agencies with tracking numbers. If you prefer, contact us if you have any questions. Shipping costs include handling and packaging, on the other hand transportation may vary depending on the total weight of the package. We advise you to group all your items in the same order, which will save you unnecessary shipping costs. We are continually making offers so that our customers save shipping costs. Returns For what reason can I return an item? If for any reason you are not satisfied with any of the products you have purchased, you have a period of 14 calendar days from the date you receive the material to return it. We offer a flexible return policy with refund or exchange as long as the request meets the requirements described below: You must initiate a return or exchange request by contacting our customer service by telephone and later by email for records to: info@primfort.com Once your request has been examined, you will be assigned a return number and you will be They will indicate the data for shipping. The products must be returned in their original box or packaging and in perfect condition within a period of 14 calendar days from when they were received and they cannot have been used. You must attach a copy of the return authorization that will be sent to you by email and a delivery note or purchase invoice. Once the package with the returned products is received in our company and verified, the refund of the corresponding amount will be processed. New Fashion Global. reserves the right to reject the return in case of non-compliance with what is indicated above. In any case, the transportation costs incurred for the return will be borne by the CUSTOMER; EXCEPT OUR ERROR. How will I receive a refund for the returned items? Once the return is received at our offices, after checking the condition of the items and compliance with the requirements for returns, the amount will be refunded according to the payment method used. . What should I do if I have received an incorrect item? If we have sent you a product that is different from the one requested in the order, New Fashion Global S.L will take care of the change and assume the costs derived from sending the correct item. Start a return or exchange request by contacting our customer service by telephone and later in writing to: info@primfort.com What should I do if I have received a defective item? New Fashion Global S.L, we strive to ensure that the products you purchase arrive at your home in perfect condition, however, in the event of any defective or damaged product, WE ASSUME the costs derived from shipping the replacement item. If the package arrives open, partially or completely, write it down. on the carrier's form, it is the only way to claim the damage, if this is not done, the package CANNOT be claimed as defective. All packages leave New Fashion Global S.L, RECORDED in their preparation process by security cameras, in order to be able to detect if the error was ours, the carrier's or if the causes are beyond our environment. How should I prepare the return package The product you return must be in the same condition in which it was delivered and must retain its original packaging. You must include in the package a copy of the order and the purchase invoice along with the return authorization sent to you by email. How long will it take for my return to be refunded? Normally, from the receipt at the New Fashion Global S.L offices of the package with the returned items, and after checking them and compliance with the returns policy, the refund period can range between 7 and 10 business days. The original packaging of the item has been lost. Can I use other packaging NO, the manufacturer requires the product as it left the factory for the warranty, and our company does not sell anything second-hand or second-hand. *Important note: ANY ITEM THAT HAS BEEN MANIPULATED AND/OR MODIFIED IS OUT OF WARRANTY.