Address: Toys2Help S.L. "Plaza Salvador Espriu 1 local Girona 17002 Spain " Returns: Term: Total calendar days from receipt of the merchandise. 30 days Products: All products that by their nature allow it can be returned as long as they are in perfect condition and with all their accessories in their original box. Upon receipt, it will be reviewed and if any of the conditions are not met, we will contact you. We reserve the right of withdrawal. If everything is correct we will proceed with the refund of the money using the same form of payment used in the purchase process. - Returns of personal hygiene products are not accepted if they have been opened. - Unsealed hardware and software. - Clearly personalized items. - Services already executed or associated if they have been used or with an expiration date. " " Payment: It is made on the card used to pay for the order, within a period of approximately 72 hours. The amount of the order and the shipping costs or its proportional part will be paid if more units have been purchased in the same shipment. Shipping: These are the ways in which you can send us the product for review: " - Shipping to our facilities: You have to send the product prepaid to our facilities. (address indicated above) - Shipping to our facilities: You have to send the product prepaid to our facilities. (address indicated above) Shipping: Expenses generated in the return process - The postage is deducted from the payment to be made if it has not been sent at paid expenses. Warranty: Term: 2 Years from the date of receipt of the product. " Products: All products that have presented a manufacturing fault can be managed. They are excluded from this service if: - They have been handled incorrectly. - They present physical damage or breakage, unsuitable tension, incorrect installation or materials subject to wear and tear due to normal use. - They show moisture or water damage. - Previous repairs not carried out by an official service. - In the case of computer items, the warranty will not cover the removal of viruses, the restoration of programs for this reason or the reinstallation of the disk caused by erasing it. Possible loss of information is not assumed. Once the product is received, it will be reviewed and we will contact you to inform you about the deadlines. " Shipping: These are the ways in which you can send us the product for review: - Manufacturer: The warranty must be managed directly with the manufacturer of the product. Generate the incident and we provide you with the contact information. - Shipping to our facilities: You have to make the shipment of the product postage due to our facilities. (address indicated above) - Product collection: you have to provide us with the data for the collection after generating the incident in order to manage it with the agency. Shipping: expenses assumed by the store or manufacturer. We only accept shipping claims in those cases in which the defect/defective item is reported within the first 24 hours; In the event that the outer packaging is damaged, the carrier and OCASIONIA must be notified immediately upon receipt of the order.