Vous pouvez demander un retour dans un délai de 14 jours à compter de la réception de la marchandise, puis la renvoyer au vendeur dans un délai supplémentaire de 14 jours.

En cas de problème de qualité du produit, nous pouvons fournir une étiquette de retour gratuite.

Si le retour n'est pas dû à un problème de qualité, les frais d'expédition sont à la charge de l'acheteur.

Recycling and Removal Policy for Used Products 1. Our Commitment to the Environment In accordance with French and European regulations on Waste Electrical and Electronic Equipment (WEEE) and furniture, we are committed to protecting the environment by promoting the proper recycling and recovery of end-of-life products. 2. Conditions for Free Take-Back Service We offer a free take-back service for your old product under the following conditions: Purchase of a New Equivalent Product: The removal of your old item is conditional upon the purchase of a new, equivalent product from our store. For example, the removal of an old sofa is linked to the purchase of a new sofa. Service Availability: This service is available within mainland France. Additional conditions may apply for remote or hard-to-reach areas. Arrangement at Time of Delivery: The removal must be scheduled and confirmed at the same time as the delivery of your new product. It cannot be arranged as a separate, standalone service. 3. Preparation of Your Old Product To ensure a safe and efficient removal, please prepare your old item as follows: Electrical and Electronic Equipment: For items with a plug or battery, you must ensure all personal data is erased. We are not responsible for any data left on the device. Please disconnect the item from all power sources. General Items: Empty the item of all personal belongings, contents, and accessories. Safe Handling: The item must be easily accessible and present no physical risk (e.g., from sharp edges, instability, or biohazards) to our delivery personnel. 4. How to Request the Service The removal service is automatically offered during the checkout process when you purchase an eligible new product. Simply select the option for "Removal of my old item" and specify the type of product to be collected. 5. What Happens Next? The old products we collect are transported to approved sorting and treatment centers. They are then dismantled and recycled in compliance with environmental regulations, ensuring that a maximum of the materials are recovered and reused. 6. Data Protection Any personal data you provide for this service will be used solely for the purpose of organizing the collection and recycling of your old product, in line with our Privacy Policy. 7. Policy Modifications We reserve the right to modify the terms of this recycling and removal policy at any time. The policy applicable to your order is the one in effect on the date of your purchase. For any questions regarding this policy, please contact our Customer Service team before placing your order.