RETURNS Returns with the product open are not accepted, unless the product arrives defective. In accordance with the law, the consumer and the user will have the right to CANCEL the contract for a maximum period of 30 calendar days without the need to indicate the reason and without incurring any expense. No product manipulated by the customer due to misuse, breakage, etc. will be exchanged or paid; otherwise, the entire warranty will be lost. In the event of a defective product, the shipping costs will be borne by MRGARDERING. In all other cases, these will be contracted by the client. If the cancellation of the order is communicated before shipment, the client will be exempt from all expenses. In case of replacement of a product, it may not necessarily be the same as the previous one, although in any case an improved version or model, since the products are subject to continuous improvements. If the product is in good condition, but the packaging (box, plastic or wrapper) in which the product is located is not in good condition, the return will not be accepted; the same will happen otherwise. Both the collection of the product and the relative return will be managed by MRGARDERING through our courier service. WARRANTY CONDITIONS Products purchased through Leroy Merlin have a 2-year warranty period from the time of delivery, which covers any manufacturing defect in the product, as well as any product failure during this period. The user must communicate the lack of conformity to MRGARDERING within two months of becoming aware of it. purchase detailed in the deed of sale. Upon request, a guarantee extension may be evaluated or a tailor-made project guarantee may be offered, after evaluating the application conditions. MRGARDERING is not responsible for damages caused by non-professional installation, products modified or tampered with by the customer or by any other person not authorized by the manufacturer; as well as improper use, manipulation and/or short circuit, obvious signs of improper treatment. The product to be repaired or replaced must always correspond to the one sent by MRGARDERING, attaching the delivery note and/or invoice. In the event of a product repair, the customer can directly manage this repair by processing and sending it. To do this, you must contact MRGARDERING and request the necessary instructions, as well as the RMA authorization. It is important that returns to technical assistance are made perfectly packaged and protected, without stickers or labels on the original packaging and protections. If the product arrives at the MRGARDERING facilities with damage attributable to inadequate packaging or protection, the repair may not be covered by the guarantee. If the original packaging is not available, the customer must use a strong box of sufficient size to allow easy insertion of the equipment; It is recommended that the customer insert sufficient protective material under, over and around the product (bubble wrap or paper or foam bags, etc.), to prevent any movement of the product within the package. The customer must indicate the RMA number provided by MRGARDERING on the shipping label. The guarantees do not include consumer products, deficiencies caused by improper use or handling, connection to the electrical network other than that indicated, incorrect installation or defects arising from any external cause. To find out the steps to follow in case of problems or failure of a product, you can contact: Sending us a message within Leroy Merlin at MRGARDERING customer service