VOLUNTARY RETURN: If the product is in perfect condition, the following conditions must be met in order to return the product: In the case of mattresses, the product will arrive vacuum-rolled and must rest on a smooth surface for 24 hours before use. Neither mattresses, pillows, mattress covers or mattress toppers may be returned once opened or unrolled for reasons of hygiene. In order to preserve the optimum conditions of the product, it must be unpacked within three weeks of receipt, otherwise the company cannot be held responsible for any loss of quality. Do not be outside the period of 14 days from receipt of your order. Send it in the same box and in perfect packaging conditions. Contact us to find out where to send it soporte6@zipzap.es Once the order has arrived at our warehouse and has been examined, the money will be refunded. Zipzap Online S.L. will refund the amount minus the shipping and return costs within a maximum period of 14 calendar days from receipt of the return request in due form, reserving the right to suspend the return until receipt of the goods or confirmation of the return. request as well as additional data that may be necessary to carry out the same. These shipping and return costs will depend on the type of products.
Please, if the product arrives defective or damaged, reject it or indicate it on the delivery note.
RETURN FOR DEFECT OF MANUFACTURING: If you receive a damaged or wrong product, you should contact us as soon as possible through the email address soporte5@zipzap.es . To do so, we ask you to send us a photo of the faulty product, the order number and to explain the problem. After checking it, we will contact you as soon as possible to offer you the best solution.
