Guarantee: MEIE stands behind the quality of our furniture and offers a 6-month guarantee for all goods sold through our online stores and ADEO marketplaces (including the U.K.). This guarantee is provided at no additional cost to you and covers any potential defects in materials, or workmanship that may arise during the guarantee period.

In the event that you receive a faulty product or a product that does not meet our advertised specifications, we will repair or replace it free of charge, or provide you with a price reduction or full refund. Please note that this guarantee only applies to products purchased through our online stores and does not extend to products purchased through third-party sellers or other retailers.

Refund: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product purchased through our online stores, you may return it for a refund within 14 days of receipt, no questions asked, as long as the product is returned in its original condition and packaging, with all components and accessories included.

Please note that costs of return shipping will not be taken care of unless the product is faulty or does not meet our advertised specifications. In the case of using your right to withdrawal within 14 days of receiving the product, the cost of return will be borne by the customer. The amount will vary depending on the country. We advise you to contact us for the cost information and procedures of the return. Once we receive and inspect the returned product, we will issue a refund to your original method of payment within 14 days.

As per the above policy, we reserve the right to refuse a refund if the product was returned in bad faith, or if it has been damaged due to misuse or negligence. In such circumstance, we do advise to reach out in advance to our customer relations, that will act in the best of its capacity, to find a manageable for each party.

Refund: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product purchased through our online stores, you may return it for a refund within 14 days of receipt, no questions asked, as long as the product is returned in its original condition and packaging, with all components and accessories included.

Please note that costs of return shipping will not taken care of unless the product is faulty or does not meet our advertised specifications. We advise you to seek your delivery partners for more information. Once we receive and inspect the returned product, we will issue a refund to your original method of payment within 14 days. As per the above policy, we reserve the right to refuse a refund if the product was returned in bad faith, or if it has been damaged due to misuse or negligence. In such circumstance, we do advise to reach out in advance to our customer relations, that will act in the best of its capacity, to find a manageable for each party.

Shipping Policy: At Riverbank, we offer free standard shipping throughout Europe for all orders over €50. For orders under €50, a shipping fee will apply. We also offer expedited shipping options for an additional cost, which vary depending on your location and the size and weight of the product.

Please be advised that shipping times may vary depending on your location and the availability of the product. We will provide you with an estimated delivery time at the time of purchase, and we will keep you informed of any delays or changes to your order status.