Return conditions

1. Situations where returns are accepted:

Product quality problems; serious errors in product description; wrong materials received and not in accordance with the order.

2. Situations where returns are not accepted: personalized products, custom-sized products; assembled, used or artificially damaged products; special/clearance items;

Exceeded return period.

We remain attentive to sustainability-related developments in the French market and aim to align our business practices with evolving environmental expectations, including those that may relate to Extended Producer Responsibility (EPR).

As part of our general approach to environmental awareness, we are exploring practical measures that support responsible product lifecycle management.

When appropriate, we are open to guiding customers toward suitable disposal or return solutions, either independently or with the help of local resources.

We value environmental responsibility and intend to continue improving our practices in line with broader sustainability goals.