Fired Up

1.1Cancellations & Changes to Orders If you place an order with us and then change your mind before receiving your item, you will be entitled to either of the following:

Change of Order - You may change your order to any other item for no administration fee. If the new item you choose is more expensive, you will be required to pay the difference in full at the time of changing your order. If the item is less expensive, a refund will be raised for the difference and paid within fourteen (14) days. Cancel - You may cancel your order completely. We will cancel your order from being despatched and raise a full refund which will be paid within fourteen (14) days.

1.2Returns If you’re not happy with the product(s) you purchase from us or just decide you don’t want it/them any more, you are able to return the item(s) to us and either exchange it/them for something else, or receive a full refund. Within 30 days of notification we will arrange to have the item(s) collected and we will either advise you of the collection date, or our couriers will contact you to arrange a suitable date depending on the type of product(s) you have purchased. Collection of returned items can only be arranged from Monday to Friday. We do not arrange collections of trims, frets or accessories which are unsuitable. Any customer who wishes to return any of these goods under this guarantee are required to source their own courier at their own cost once the return has been agreed by us. Exchange - If you have opted to exchange your item for a different one, the exchange will be bound under the full list of terms and conditions and will be completed at the earliest possible opportunity in line with our delivery terms and information. If the new item you choose is more expensive, you will be required to pay the difference in full at the time of changing your order. If the item is less expensive, a refund will be raised for the difference and paid within fourteen (14) days. Refund - If you have chosen to return the item(s) for a full refund, once the collected items have been returned to us (or you have supplied us with a verified proof of collection from the courier), we will authorise and process your refund within fourteen (14) days.

1.3Goods Which are Faulty or Damaged When you receive your goods, it is your responsibility to inspect them to ensure that they are suitable, free from damage and fully functioning. If any defect or damage is noted, it is your responsibility to notify us within thirty (30) days of delivery. In these circumstances you will be entitled to either a replacement re-delivered at our expense, or a full refund including any delivery charges you have paid. We strongly recommend that all products are inspected upon receipt whether you intend to install or use them straight away or not as we cannot accept returns outside of this thirty (30) day period. When a product is reported to us as damaged we will require photos to be sent to us via email before we are able to proceed with a replacement or refund. This policy does not affect any other product safeguards to which you are entitled under product warranties.

1.4Goods Which Have Been Installed We are unable to offer an exchange or refund in line with the above points if you have installed your item(s). This does not affect your warranty period.

1.5Refunds If you are due a refund of any description according to any of the above terms, once the details have been agreed with us we will raise a refund for the necessary amount which will be processed within fourteen (14) days from that point.

1.6Product Guarantees and Warranties We provide a two (2) year warranty on all electrical products which starts from the day that you receive your product. Should your item develop a fault within this period, please contact us and we will arrange a suitable repair or replacement. We reserve the right to use our discretion to determine whether to offer a repair or provide a replacement in every situation.

1.7Discontinued Products In the event that we have discontinued a product that requires a repair or a replacement, we reserve the right to offer the most similar existing product in the place of the faulty unit.

1.8Consumer Rights As a consumer you have legal rights when making a purchase, as outlined in the Consumer Contracts Regulations. We take these very seriously and work hard to ensure that all your rights are upheld swiftly and fully. All of the above terms pertaining to cancellations, returns and refunds are all in accordance with these rights. For impartial information or advice on your consumer rights we would recommend visiting: Which Consumer Rights We are also committed to upholding your consumer rights, and are in full compliance with Consumer Law.