Ferramentas.pt

5/5

Siège: Av 1º de Maio, nº 47, r/c, Loja esq, 2845-518 Fogueteiro PT

Pays d’expédition: Portugal

Raison sociale: FEREXCEL LDA

Numéro de TVA: PT507436172

N° d'immatriculation de l'entreprise: 507436172

Contact: Contactez directement le vendeur depuis votre Espace Client dans la rubrique "Suivi de commandes"

Inscrit depuis 06/01/2025

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We are a Portuguese online store specialized in selling electric tools, hand tools, and accessories for professionals and DIY enthusiasts. We offer a wide range of products from recognized brands, with fast delivery options and customer support.

Conditions de ventes détaillées

Return and Refund Policy of Ferramentas.pt Thank you for shopping at Ferramentas.pt, the best online store for hardware! We offer refunds and/or exchanges within the first 15 days of your purchase. If 15 days have passed since your purchase, you may not be eligible for a refund and/or exchange. Eligibility for Refunds and Exchanges Your item must be unused and returned in its original condition; The item must be in its original packaging; To complete the return, we require a receipt or proof of purchase; You must provide clear and visual proof (photos) of the item in its original condition via private messaging (in JPEG, JPG, or PNG image formats). Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us a private message by accessing your Personal Area on the Leroy Merlin website and selecting the "Contact Seller" option next to the order you wish to return. Then, send your item to: Rua António Monteiro LOTE 36/38, Zona Industrial Do Seixal, Aldeia de Paio Pires, Seixal 2840-068, Portugal. After notifying Ferramentas.pt, the customer must provide their taxpayer number or invoice number. To Return a Defective or Damaged Item, You Must: Provide an accurate description of the problem; Provide clear and visual proof (photos) of the detected issues and the product’s serial number (in JPEG, JPG, or PNG image formats); Return it in the original packaging in which the item arrived (items shipped only wrapped in cling film must also be returned in the same way). Non-Refundable Items The following items are not eligible for refunds: Perishable items/accessories: Drill and screwdriver bits; Blades; Discs; Etc. Extremely damaged items with clear signs of excessive use: Bent/damaged structures; Extremely dirty or showing signs of extreme wear; Non-functional due to improper use; Other similar cases. Returned items that were not sent to the buyer: Different serial number; Generic brand items; Items outside our catalog; Etc. Partial Refunds May Be Granted Any item that is not in its original condition, is damaged but repairable, or has missing parts for reasons not due to our error (depreciation of 25-55%, depending on the item’s condition); Any item returned more than 15 days after delivery (depreciation of 20%); Any item purchased with free shipping that is returned more than 15 days after delivery (depreciation of 15%); 100% depreciation may apply in extreme cases, such as those mentioned in the Non-Refundable Items section. Once your return is received and inspected, we will send you a private message to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain period (usually 3 to 7 business days). Late or Missing Refunds If you have not yet received your refund, please check your bank account before taking any action. Contact your bank, as it may take some time before your refund is officially posted. If there is any issue with the refund process, send us a message through the Contact Seller channel, and we will respond within a maximum of 24 hours. Shipping Please do not return the product to the manufacturer! It must be sent to the following address: Rua António Monteiro Lote 36/38, Zona Industrial Do Seixal, Aldeia de Paio Pires, Seixal 2840-068, Portugal. We can provide you with a return label to drop off the returned item at a partner courier service point or have it picked up by a courier at your address (shipping costs will apply). Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from the refunded amount. If the item is shipped independently without one of our issued return labels, any shipping costs will not be refundable. Please note that Ferramentas.pt is responsible for your returned order only after it arrives at our facilities.

Pour plus d’informations, vous pouvez consulter les Conditions générales de ventes

Avis sur le vendeur

5/5

Mick - il y a 11 jours

très bien, livré rapidement
titi 78 - il y a 5 mois

produit bien emballé aucun soucis

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