For the return of a product, you have 14 calendar days from delivery to access the refund (art.44 of Law 7/1996, January 15 Retail Trade Ordinance amended by Law 47/2002, December 19). Following a return, in which the customer does not keep the product, the resulting costs are borne by the customer. To process a return, you must send us the product in perfect condition by registered or private mail, with its original packaging and labels, including a copy of the order and indicating that it is a return inside the package to the following address: Defora Home C/ Electicidad, 9 Pol. Industrial Santa Rita 08755 Castellbisbal (Barcelona) Once we receive the goods in our warehouses and verify the correct state of the same, Defora Home will admit the return of the product and will proceed to the payment of the corresponding amount according to the method of payment previously made: If payment was made by credit or debit card, the refund will be made to the same card. Please note that if the payment was made by credit card, the bank may not show the refunded amount until the following month. In the event that the product purchased by the customer arrives with a defect or there is a wrong shipment, the costs will be borne by Defora Home. Before making the return, remember that Defora Home does not accept collect shipments. ALL DELIVERIES ARE AT STREET LEVEL.