It is possible to return the products within 14 calendar days from the day on which the customer receives the items, without any justification whatsoever. To do so, the customer must contact customer service through the messaging channel provided by LEROY MERLÍN. The return of the material must be made to the address Avenida Real de Extremadura 9, Onda 12200, Spain. The cost of transporting the returned goods must be paid by the customer unless it is due to a defect in the product or an error in the shipment. Once we receive the items, we will check their condition. In the event that any product is not in the same condition as it was sent, Ceramic Connection will apply the necessary deductions depending on the condition of the returned product. Therefore, it is recommended to check the product before opening the boxes and prior to installation. Reimbursement will only be made for products that have been returned to Ceramic Connection in perfect condition, the customer being responsible for their transport and the integrity of the articles. We recommend checking that the goods are perfectly packaged and secured before sending them to ensure their integrity during transport. Ceramic Connection will not be responsible for possible incidents that occur during transport due to defective packaging. The corresponding refund will be issued in the same form of payment with which the customer paid for the material. The initial transport service to the delivery address indicated by the customer will not, under any circumstances, be reimbursed. It is recommended to check the goods upon receipt before any handling. In the event that the products have suffered any damage or breakage during shipment, this must be recorded on the delivery note of the carrier. For the correct processing of any claim, the delivery note of the carrier will be consulted and the customer will be asked to provide photos and/or videos of the material prior to any manipulation. In any case, no claims of any kind will be accepted after 14 calendar days from receipt of the goods. According to the Royal Legislative Decree 1/2007, of November 16, article 103; returns of products made to measure for the customer or clearly personalized will not be accepted.

Le vendeur n'a pas précisé ses modalités de reprise. N'hésitez pas à le contacter pour en savoir plus.