Cancellation, Returns, and Right of Withdrawal: Cancellation: The customer may cancel any product order before it has been shipped, without having to provide a reason. To request a cancellation, the customer must contact our customer service by email (contact@b-stone.fr ) or by phone (+339 52 16 94 62) before the order has been dispatched. Right of Withdrawal: The customer has a period of 14 working days from the date of receipt of the products to exercise their right of withdrawal, regardless of the reason. In accordance with applicable legislation, our Belgian customers benefit from an extended period of 15 days to exercise this right. All return shipping costs are the responsibility of the customer. Return Procedure: For large and/or fragile products delivered by courier, the customer must contact our customer service to arrange the return of the product. For home returns, our delivery partner will make an appointment with the customer to verify that the product is in new condition and in its original packaging. The product must show no signs of use and must include all accessories and manuals. Inspection and Refund: After receiving the returned product, our team will carry out a quality inspection. Products must be in new condition, in their original packaging, free of any signs of use, and accompanied by all accessories. A refund will only be issued if these conditions are met. If not, the refund amount will be adjusted accordingly. Refund Timeframe: Once the returned products have been received and verified as compliant, the refund (excluding initial shipping costs) will be processed within a maximum of 30 days from receipt of the returned products. Receipt of Ordered Products: Upon delivery, the customer must unpack the product in the presence of the delivery driver and check its condition and compliance. In case of damage or delivery error, the customer must clearly note their reservations on the delivery slip, dated, detailed, and signed. Any claim must be communicated within 24 hours by email (contact@b-stone.fr ) or by phone (+339 52 16 94 62) and simultaneously by registered letter with acknowledgment of receipt to our address.