ArtPrintCave

1. Return Eligibility: Eligible products can be returned within 14 days from the date of purchase. Returned products must be in their original condition, unused, and in the original packaging. 2. Non-returnable Products: Some products, such as those customized to the customer's specifications, can only be returned if they were delivered damaged or defective. 3. Return Shipping: The cost of return shipping is borne by the buyer, unless the return is due to a complaint or a product defect – in such cases, the costs are covered by the seller. 4. Refund or Exchange: After receiving and inspecting the returned products, we will process a refund or exchange within 14 business days. Refunds will be issued using the same payment method used at the time of purchase. Exchanges will be shipped after the return has been processed. 5. The warranty period for products offered in our store is 24 months. 6. The seller is liable to the Customer if the product is not in conformity with the agreement (statutory warranty). The statutory warranty for defects does not apply if the Buyer is neither a consumer nor an entrepreneur with consumer rights. 7. In case of a product defect, the Customer has the right to: a) request the replacement of the defective product with a defect-free product or removal of the defect. The Seller is obliged to replace the product with a defect-free one or remove the defect within a reasonable time and without undue inconvenience to the Customer. b) withdraw from the agreement only if the Seller refuses to bring the product into conformity, the non-conformity persists, and the Seller has declared that they will not bring the product into conformity within a reasonable time. 8. A Customer exercising rights under the statutory warranty is obliged to deliver the defective product to the Seller's address. If the Customer is a consumer, the delivery costs are covered by the Seller. Return address: Mysłowicka 1, 43-100 Tychy. 9. The Seller will respond to a complaint regarding the product or the performance of the sales agreement within 14 days from the date of receipt of the complaint. 10. Grounds for submitting a complaint include technical defects of the product, such as: - incorrect size, - incorrect frame, - incorrect type of material, - missing item(s) from the order. 11. Complaints do not cover: - Claims that patterns such as glitter, gold, silver, concrete, marble, rusted metal, wood, etc., do not perfectly resemble their real-life counterparts. Patterns are printed, which may result in differences in appearance compared to actual materials. Light reflections are not part of the design. - Color differences. The shades of the final product may slightly differ from the visualization due to screen calibration, the printing machine used, and the type of ink applied; these differences do not constitute grounds for a complaint. - Differences in color compared to a previous order. Orders placed at different times may slightly differ in shade or frame, as all products are made after the order is placed. - Mechanical damage (tampering with the product, burns, improper use). - Damage resulting from normal wear and tear (e.g., abrasion) is not subject to complaint. - The warranty does not cover LED lighting.